CUSTOMER SERVICE

We will work closely with you to ensure the successful commissioning of the Marorka system to your needs.

MARORKA DEDICATED COMMISSIONING

First of all, specially trained engineers oversee the installation. Then they check the availability of signals from on-board equipment. Furthermore the system is configured to make it ready for operation. Finally we introduce the crew on-board ensuring maximum fleet performance.

generic fleet performance image

MARORKA CUSTOMER SERVICE

Once in operation, our energy management experts will deliver the highest service level support. Most of all, we ensure maximum up-time and rapid problem solving.

MARORKA PERFORMANCE SERVICE

Get the full picture

Marorka Online Ship Management Fleet Performance

FLEET PERFORMANCE EXPERTS

Marorka’s Performance Service (MPS) supports stakeholders in establishing a complete overview of all performance related issues.

Fleet performance monitoring brings transparency, comprehensibility, timely feedback and control. Get expert support and hence, discover your fleet’s true performance levels through a holistic overview and realistic KPIs.

Manual reports, automated measuring sources or a combination of both can be the foundation of comprehensive performance monitoring. Marorka’s unique validation methods allow for a broad range of data collection setups. As a result you can extract more valuable information from reports.

You can customize reports for your specific needs:

  • Continuous trending and fleet performance summaries;
  • Identification and evaluation of potential for savings;
  • Assessment and comparison of crew performance.

BENEFITS

  • Clearer potential for savings;
  • Operational reliability;
  • Greater knowledge base and more diverse expertise;
  • Automatic live feedback;
  • Around-the-clock coverage;
  • Vessel-specific baselines and KPIs;
  • Pro-active monitoring and correction of ineffective vessel performance;
  • Flexible system with scope for custom fleet performance monitoring.

TRAINING

Marorka is aware of the importance of effective training.

Marorka’s training programs provide ships’ managers and crews with the knowledge and skills to work effectively with their Marorka solution. Successful training will allow both onshore and on-board users to make informed decisions which lead to more efficient energy consumption, reduce operational expenditure and ensure the best possible data integrity.

 

Flexible crew training programs can be delivered online or in a classroom by an experienced trainer. Alternatively, shipping operators can gain access to self-learning applications which allow crew to learn how to use Marorka solutions in their own time, wherever they are located around the world. Crew training packages employ web-based simulators which give trainees valuable practical experience in using Marorka’s software and hardware.

 

Training services for shore-based managers and staff are offered through a modular training program delivered by Marorka trainers. Marorka offers foundation courses and advanced courses which focus on Marorka Online and are delivered through webinars, online meetings, on the customer’s premises or at some other location by arrangement with the customer. A basic introduction to Marorka Onboard will be given where appropriate.

 

Marorka training programs are designed to be flexible so that they can be delivered anywhere in the world and fit conveniently into tight schedules.

GET STARTED WITH MARORKA

Why wait? You can be up and running with a solution to improve your fleet performance sooner than you think

CONTACT US

Contact our sales management and schedule an appointment to discuss your requirements and milestones.

Send us occasional updates