CUSTOMER SERVICE

We will work closely with you to ensure the successful commissioning of the Marorka system to your needs.

MARORKA DEDICATED COMMISSIONING

First of all, specially trained engineers oversee the installation. Then they check the availability of signals from on-board equipment. Furthermore the system is configured to make it ready for operation. Finally we introduce the crew on-board ensuring maximum fleet performance.

generic fleet performance image

MARORKA CUSTOMER SERVICE

Once in operation, our energy management experts will deliver the highest service level support. Most of all, we ensure maximum up-time and rapid problem solving.

MARORKA PERFORMANCE SERVICE

Fleet performance monitoring brings transparency, comprehensibility, timely feedback and control.

FLEET PERFORMANCE EXPERTS

Marorka’s Performance Service (MPS) supports stakeholders in establishing a complete overview of all performance related issues.

Fleet performance monitoring brings transparency, comprehensibility, timely feedback and control. Get expert support and hence, discover your fleet’s true performance levels through a holistic overview and realistic KPIs.

You can customize reports for your specific needs:

  • Continuous trending and fleet performance summaries
  • Identification and evaluation of potential for savings
  • Assessment and comparison of crew performance

Manual reports, automated measuring sources or a combination of both can be the foundation of comprehensive performance monitoring. Marorka’s unique validation methods allow for a broad range of data collection setups. As a result you can extract more valuable information from reports.

BENEFITS

  • Clearer potential for savings
  • Operational reliability
  • Greater knowledge base and more diverse expertise
  • Automatic live feedback
  • Around-the-clock coverage
  • Vessel-specific baselines and KPIs
  • Pro-active monitoring and correction of ineffective vessel performance
  • Flexible system with scope for custom fleet performance monitoring

EXPERT SAVINGS TIP FOR LUBE OIL PUMP

Many factors affect the performance of ships, and crew must constantly adapt to operate their vessel optimally and reduce OPEX and fuel costs. They focus most often on the main engine and auxiliaries, but the potential for saving extends far beyond the major consumers.

While ship operators collect a vast amount of data from their vessels, they frequently use only a small portion to drive improvement. A focused analysis of the data can reveal opportunities to make significant reductions in other areas.

The cost of generating electricity on board a vessel is a substantial part of the overall operating cost. This amount can be minimized by running auxiliary engines as efficiently as possible; reducing parallel operation at low loads will result in less fuel consumption and lower maintenance costs.

Another option would be to reduce the basic load by ensuring that the operation of all consumers reflects the operational state of the vessel.

Marorka Maritime Management data example
Marorka Maritime Management data example

An example which Marorka identified recently involved a main engine lube oil pump on board a capesize bulk carrier. The pump was running continuously, regardless of the ship’s operational state. It was driven by a 180kW motor with a daily fuel and OPEX cost of approximately USD 400.

The pump ran constantly while the ship was at anchor, even though the main engine was not running. Further analysis revealed that this was not an isolated case. The ME LO pump had been running for 85 days during one calendar year. The associated fuel and OPEX costs amounted to USD 34,000.

In addition to unnecessary consumption, the pressure on a standstill turbocharger without air pressure elevates the risk of damage to the TC. An event of this nature can have a major impact on the ship’s operation, especially if costly repairs are necessary.

Marorka specialists presented their findings to the ship’s operators, who updated work procedures and protocols throughout their entire fleet, leading to substantial savings.

TRAINING

Marorka is aware of the importance of effective training.

Marorka’s training programs provide ships’ managers and crews with the knowledge and skills to work effectively with their Marorka solution. Successful training will allow both onshore and on-board users to make informed decisions which lead to more efficient energy consumption, reduce operational expenditure and ensure the best possible data integrity.

 

Flexible crew training programs can be delivered online or in a classroom by an experienced trainer. Alternatively, shipping operators can gain access to self-learning applications which allow crew to learn how to use Marorka solutions in their own time, wherever they are located around the world. Crew training packages employ web-based simulators which give trainees valuable practical experience in using Marorka’s software and hardware.

 

Training services for shore-based managers and staff are offered through a modular training program delivered by Marorka trainers. Marorka offers foundation courses and advanced courses which focus on Marorka Online and are delivered through webinars, online meetings, on the customer’s premises or at some other location by arrangement with the customer. A basic introduction to Marorka Onboard will be given where appropriate.

 

Marorka training programs are designed to be flexible so that they can be delivered anywhere in the world and fit conveniently into tight schedules.

GET STARTED WITH MARORKA

Why wait? You can be up and running with a solution to improve your fleet performance sooner than you think

CONTACT US

Contact our sales management and schedule an appointment to discuss your requirements and milestones.

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